Logistics and Integrated Delivery

Stage 1 & 2

Import & Assemble

Goodman Networks provides end-to-end logistics management, beginning with coordinated import and on-shore delivery of your components. We focus on continual analysis and optimization of these shipments to ensure our customers receive products quickly and with the lowest transport costs possible.

• Improved custom clearance due to importing of known components versus finished goods
• Pro-active risk avoidance of potential future tariffs
• Established relationships with border authorities
• Established relationships with end customers

Stage 3

Stage & Kit

With your budget in mind, Goodman Networks stages and kits your equipment to ensure proper delivery, improved quality and lower costs.

• Testing, kitting and QA/QC activities ensure orders are complete and accurate in initial shipment to the customer (or our technician)
• Utilizing a controlled environment, errors are reduced and the cost of kitting and staging are decreased versus field kitting

Stage 4

Forward Logistics

Goodman Networks simplifies your storage and delivery processes by coordinating logistics from warehouse to your customer’s home or office. Our coordination efforts ensure fast delivery to your eager customers.

With our fleet of technicians and the help of our partners, we seamlessly facilitate top-tier delivery services.

Leverage Logistics Assets:

• A strategically located mega-warehouse
• Utilization of a nationwide network of hundreds of partner cross docks or local manned garages to support last mile initiatives

Leverage of Transportation/Fleet Assets:

• 2,200  installation/delivery vehicles
• Access to 2,200 technician/drivers in vans

Stage 5

Install & Integrate

We provide the services to install and integrate equipment into both in-home, in commercial and in carrier network facilities. We do this via our HomeCTO^TMs for home applications, our Advanced Products group for commercial sites and our Mobile Smart Hands^TM for wireless cell sites.

We offer:

• Consultation
• Installation
• Set up and integration
• National scheduling and dispatch
• Customer Care Center and NOC (Network Operations Center)
• 2,200 Field Technicians
• Approximately 5,000 unique site visits per day

Stage 6

Monitor, Fix & Repair

As more and more devices are added to networks, the complexity grows creating a need for Goodman Networks’ solutions. Via the combined best practices of our award winning Network Operations Center (NOC), call center and local technicians, we assess and repair home electronics, commercial electronics and carrier network facilities.

• Step 1: Networked items can be monitored and often fixed through our NOC and call center.
• Step 2: Our technicians can be dispatched to evaluate the situation on-site and troubleshoot/fix or repair/replace (as appropriate).
• Step 3: If a device cannot be fixed on-site, our RMA process will retrieve the item.

Stage 7

Reverse Logistics

When equipment repairs are not sufficient, Goodman Networks implements a Return Merchandise Authorization (RMA) process based on your requirements. Our technicians or a trusted partner will retrieve the equipment to kick off the next steps of your RMA process.

When the item arrives at our Network Integration Center (NIC), centralized processes of assessment, repair, return to manufacturer, recycling, cleaning and possible return to refurb inventory take place based on your rules and requirements.

Our RMA process features have been optimized to ensure customer loyalty:

• Highly automated processes
• Ability to return via local tech or partners
• Deliver and reinstall a replacement
• Return to our NIC
• Full assessment, test, refurb, return to manufacturer, and return to refurb inventory available