Cell Site Maintenance

Cell Site Maintenance

Last mile routine maintenance and emergency repair solutions

Goodman Telecom Services provides maintenance solutions for network operators to help simplify operations and reduce operating expenses, allowing our customers to focus on more strategic initiatives.

National network operators consistently can identify network maintenance and repair as an area for improved business processes and greater cost control.  With thousands of sites dispersed across wide geographies and requiring both routine and urgent care, wireless networks are indeed costly and complex to maintain, taking resources away from other vital organizational tasks.

Goodman Telecom partners directly with networks operators, handling their last-mile needs for maintaining cell sites, including spares management, minor material provisioning, breakfix and specialty services. With an internal fleet, a 24/7 Network Operations Center (NOC), a call center and a network of partners, our team is prepared to handle any routine maintenance or disaster recovery needs. We prioritize safety, training and personalization, ensuring that each of our programs are tailored for the specific needs of our customer.

Our large cell site maintenance capability is highly leverageable t0 support disaster recovery efforts. For disaster recovery programs, we reallocate crews to increase technicians and resources into impacted areas and help quickly restore communications to affected communities.

The solution includes:

  • Comprehensive cell site care, including RF components, tower, building & grounding, power & grounding systems, HVAC, weed abatement, snow removal and generators.
  • Execution of both routine, scheduled maintenance and emergency repair callouts in compliance with service level agreements.
  • Economies of scale associated with other large regional programs, including ongoing maintenance programs for multiple network operators.
  • Web and mobile device-enabled trouble ticket assignment, tracking, reporting and communication system.
  • Optional use of carrier class network operations center for network monitoring.
  • Ability to absorb carrier personnel, facilities, vehicles, tools, spare parts and supplies to facilitate an all-inclusive outsourcing arrangement.
  • Mature processes to handle disaster recovery